Refund and Returns Policy

1. General Overview

At netexpos we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging;
• Accompanied by the original receipt or proof of purchase;
• Free from any signs of alteration or wear.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Digital downloads or software licenses;
• Personalized or custom‑made products;
• Products marked as “Final Sale” on the product page.

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486. Include the following information:

• Order number;
• Reason for the return;
• Preferred resolution (refund or exchange);
• Photos of the item, if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us. Returns sent without a RAN will not be processed.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item caused by netexpos. In such cases, we will provide a prepaid shipping label.

5. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 7‑10 business days. The refund amount will reflect the purchase price minus any applicable shipping fees, unless the return is a result of our error.

6. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial request. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information;
• Inspect the product upon receipt and report any issues within the specified time frame;
• Return the product in its original condition and packaging;
• Cover any non‑refundable shipping costs as described above.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. netexpos reserves the right to amend this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: